How to Troubleshoot: Photos App not Importing from iPhone on Windows 10

When I tried to import photos from my iPhone into Windows 10, I ran into a problem. When I put in my Apple ID and password, the app never connected to iTunes…. After a little digging around, I discovered I don’t need to have iTunes installed on my PC—but I do need to have the Photos app installed.

Windows 10 devices can import photos from iPhones, but sometimes an error message pops up and asks if you want to import your iPhone photos. The answer is yes—the iPhone photos are important, but you may also want to browse your photos on the computer and create albums. In this guide, we show you how to import photos from your iPhone to your Windows 10 computer, how to browse photos, how to create albums, and how to troubleshoot common photo problems.

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This article addresses an issue where the Photos application is not importing data from the iPhone. So read this complete guide to solve the problem step by step Photo application can’t import iPhone data. If you have any questions about this item, please contact us. So let’s start with this guide.

Why doesn’t the Photos application import data from iPhone?


Importing photos from an iPhone to a Windows computer using the Photos application doesn’t always work. Users often encounter errors or malfunctions in the application. This usually happens when users upgrade their Windows operating system. The reason for this is that sometimes a new set of libraries is not compatible with iOS, and of course the user cannot wait for the next update to fix these files.

How do I fix a photo application that won’t import data from my iPhone?

updated June 2024:

We now recommend that you use this tool to fix the error. Moreover, this utility repairs common computer errors, protects you from file loss, malware and hardware malfunctions, and optimizes your PC for maximum performance. With this program you can quickly solve PC problems and prevent further problems:

  • Step 1: Download the PC recovery and optimization tool (Windows 10, 8, 7, XP, Vista – Microsoft Gold Certified).
  • Step Two: Click Start Scan to detect problems in the Windows registry that may be causing problems with your PC.
  • Step Three: Click Repair All to fix all issues.


Restore or reset the Microsoft Photos application

Some features of Microsoft Photos may not work if the application is outdated or compromised. It may be another third-party photo viewer that interferes with the Photos application. Fortunately, you can restore and reload the application to get it working properly again.

  1. Start the Windows 10 settings menu and select Apps.
  2. Scroll to the bottom of the Apps and Features page and tap Microsoft Photos.
  3. Then click on Advanced Settings.
  4. Click Repair to let Windows investigate and fix the problem that prevents the Photos iPhone photo import program.
  5. Start the Photos application and check if you can now import photos.
  6. If the import function still does not work, close the application and return to the Microsoft Photos advanced options page.
  7. Press the Reset button.

This will reinstall the Photos application and restore the default settings to fix the problem that caused the application to fail.

Issuance of photo and video permits

When you connect your iPhone to your Windows computer, the phone usually asks if you want to give the computer access to your photos and videos. Make sure you select Allow. This way, you give your computer (and therefore the Photos application) access to the photos and videos on your iPhone. If you forget to give this permission or ignore the prompt on your iPhone, the Microsoft Photos application cannot import photos. Disconnect the iPhone from the computer, reconnect it after a few seconds and wait for the prompt to reappear on the phone. If yes, click Allow.

Updating Microsoft photos

Does Microsoft Photos application still not import iPhone photos? Make sure you have the latest version of the Photos application installed on your device. Older versions of Microsoft Photos may contain a bug that prevents the program from importing photos from the iPhone. Launch the Microsoft Store on your computer and search for an update for the Microsoft Photos application.

Close and restart the Photos application

If Microsoft Photos cannot import photos from iPhone or displays an error message while importing photos, close and restart the program. You can click the Close icon in the top right corner to close the application. You can also close the Photos application from Windows Task Manager if it freezes or stops responding. Follow the steps below to learn how to do this.

  1. Start the Windows access menu at DeepL with the key combination Windows + X.
  2. Select Task Manager from the access menu at DeepL.
  3. In the application list, select Photo from the Process pane and then tap Stop Task.
  4. Closes the Photos application on your computer. Wait a few seconds, then restart the application to try to import the photos from your iPhone.

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Frequently Asked Questions

Why won’t my photos import from iPhone to PC?

Windows 10 is great for anyone who already owns a computer, but it can be a real hassle for people who bought an iPhone and want to use it with a Windows-based desktop or laptop. The problem is that the iPhone doesn’t have a native way to import photos, and the Windows 10 Photos app isn’t compatible with iPhone’s camera. After just days with the new iPhone 7, the 5,000 records I have of my life are gone. I used to be able to look up a wedding video or show a family vacation with just a few keystrokes on my iPhone. Now, I have to go to a PC, download and transfer the files manually.

Why are iPhone pictures not importing?

If your photos aren’t showing up on your photos app on Windows 10, chances are the photo library isn’t showing up on your Windows device. This happens when the file access (file extension) is not recognized by the Photos app. To get your photos to show up, you’ll need to change the file extension from .jpg to .jpg-hdr and back again. I’ve been having trouble importing photos from my iPhone to my laptop. I have photos on my iPhone that I can’t move to my computer. I don’t know why. This is a problem for me, since I have a lot of photos that I want to use on my blog.

Why won’t my photos import to Windows?

I have a Windows 10 computer and a Macbook. I use a Mac mostly, but I recently purchased an iPhone X and a recent transfer of photos from my iPhone to my Mac did not import to the Photos app on my Mac. I tested on the desktop web version of the app and it works fine. When I go to the Windows 10 version of the app, it does not import photos from the iPhone. You took your iPhone camera to a party and snapped a few photos. Now, you want to use them on your computer, but they refuse to import into Windows 10. How can you turn on your photos app so that you can actually import the photos on your PC?