The Xbox One is a popular game console, but if it’s not working the way you expect, you might need to troubleshoot it.
This post is for both new and advanced users of the Xbox One. If you’re new to the console, there are many things that you can do to prevent issues with your account such as changing your console password. In this post, we’ll cover some of the more advanced topics with an aim to help those who are more advanced users with troubleshooting their Xbox One.
Microsoft recently started locking accounts of users who have been making too many “unauthorized” console changes. This is a common occurrence, but a problem can occur when trying to recover your account.
RECOMMENDED: Click here to fix Windows errors and optimize system performance. The error message Your account has been locked occurs when some Xbox One users try to log in to the console with their Microsoft account. The error message is accompanied by the error code 0a40014. Affected users will no longer be able to access their digital games or restore saved game data from their accounts.
What is causing your account to be suspended ( 0a40014) on Xbox One
Microsoft TOR intrusion : This particular error may occur if the Microsoft account holder has violated TOR. In most cases, aggressive player behavior, hacking or phishing will cause Microsoft to suspend the account without warning. If this scenario applies, the only reasonable recovery strategy is to contact Microsoft support. A local problem: As confirmed by several affected users, this particular issue may also be caused by a locally stored cache file that causes the console operating system to assume that the current account is locked (even after the issue is resolved). In this case, the problem can be solved by deleting the locally saved profile and turning on the device before rebooting. Microsoft server problem : Previous instances of this problem have shown that this error message may be displayed due to a server-side issue that caused entire blocks of Microsoft accounts to be blocked due to a false positive. In that case, you should confirm the problem and, if the problem is really related to central services, put the console in offline mode (simple mode) until Microsoft fixes the problem. Repeated unsuccessful connection attempts : If the Microsoft account you are using on your Xbox console repeatedly fails to sign you in, Microsoft may have blocked your account for security reasons. In most cases, access is automatically restored after 24 hours. However, if this is not the case, you should contact support to resolve the issue.
Fix error 0a40014 Your account has been locked on the Xbox One
updated June 2021:
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Confirm that the Xbox Live servers are on the network.
Before we move on to other solutions, it should be noted that Microsoft can block multiple accounts and give false positives due to server issues. You can check this by visiting Microsoft’s Xbox Live status website. If you see a problem, it means you have no control over it. All you can do is wait for Microsoft to fix the server problem. Until the issue is resolved, you can continue to use your Xbox One by putting it in offline mode. You cannot play multiplayer games, stream or access digital content in this mode.
Delete profile and power cycle
- Turn on the console and reopen the instruction menu by pressing the Xbox button on the controller.
- Then go to Settings -> All Settings and press A.
- On the Settings menu, click the Accounts tab and select Delete Accounts.
- If you’ve decided to delete your accounts, the next step is to select the profile you want to delete and confirm when prompted.
- Then close this menu and return to your dashboard.
- Now press and hold the Xbox button on your console until the console turns off completely and the LED stops blinking.
- Finally, turn on the console to complete the shutdown process.
- You should see an Xbox animation when the console is about to turn on.
Using the Xbox One Offline
- Turn on the console and open the Guide menu by pressing the Xbox button on the controller.
- From the Guide menu, go to Settings -> System -> Settings -> Network to open the Network menu.
- Then click on the Network Settings menu in the left pane.
- Select Go Offline, then press the A button to activate offline mode.
- When asked to confirm the action, select Yes.
- Restart your Xbox One console and the error message Your account has been locked 0a40014 Xbox will disappear.
RECOMMENDED: Click here to fix Windows errors and optimize system performance.
Frequently asked questions
Xbox One can occasionally lock accounts if you’ve been accessing the service over a certain period of time. I know it is frustrating to find out your account has been locked as a result of a mistake you made, especially when you are unable to play the games or apps you want to. It is important to troubleshoot such issues as soon as you notice a problem so you can get your account back as soon as possible.. Read more about why is my xbox account locked and let us know what you think.
Frequently Asked Questions
Why did my Xbox account get locked for no reason?
Hey there! I’m not sure if you just recently started using Xbox Live or if you’ve been a member for a while. If you’ve been using Xbox Live for a while, you may have noticed that your account has been locked. This can happen for several reasons. As you may know, you can only play games online if you’re using the same Xbox Live account on ALL of your devices (Xbox One, Xbox 360, tablet, mobile, laptop, or PC). You may see a message on your console or mobile saying that your account has been locked for “unauthorized activity”, followed by a code. If you don’t have a code, you can try to sign in from any other device, like a tablet or laptop, This blog post is intended to walk you through the steps of fixing your Xbox One (Or Xbox 360) account to fix the error 0x80a40014, and get your Xbox Live account back. If this blog proves useful to you, please consider following me on twitter and subscribe to my youtube channel.
How do you fix a locked Xbox account?
I recently got an Xbox One and, like most people, I was immediately blown away by the interface. For me, its ease of use and the console’s ability to stream games from any device (including my phone or tablet) has been an incredible value. However, I also found myself frustrated by the fact that my Xbox One account could not be accessed at all in the past month, which has ultimately led to me locking the device. It turns out that when you lock your Xbox One, it locks your Xbox Live account as well, preventing it from being used. A common issue for Xbox One owners is an account that is locked by the console, meaning the account is no longer accessible. For most issues, the only way to unlock it is to sign into the Xbox Store and purchase a code. This is a quick way to unlock accounts if you are already signed in to your console and have access to your account information. However, if you are trying to unlock an account that is currently locked, this is unfortunately not an option.
What do I do if my Microsoft account is locked?
A few days ago, I received an email from Microsoft detailing a number of issues with my Xbox Live account. The email advised me that my account had been compromised and locked, which resulted in a series of messages showing up in my inbox, indicating that my account had been locked and had to be reactivated. The Xbox One is a great piece of hardware that can do some remarkable things, but it does have a few bugs and issues that can crop up. One of these is when you try to sign into your Microsoft account using your Xbox One. You’ll see an error message that says “Your account has been locked” and a few other things.
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